The phrase “the elephant in the room” comes from the idea that there’s a topic or subject so “big” that…
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Optimism, for lack of a better word, is good. Optimism makes it easier to be proactive, to take the kinds…
One of Kurt Vonnegut’s most famous quotes ends with: “You’ve got to be kind.” That’s true in just about everything…
Customer satisfaction has always been the objective of just about any industry. After all, customers are the ones that keep…
Google never stops. They never quit trying to improve, well, everything. It’s part of our job to be on top…
Business is radically changing right before our eyes. The shift to online shopping is becoming more and more prevalent as…
Not sure exactly where that phrase comes from, but I first heard it in the context of writing for TV….
Just the other day, Danny answered a question for Forbes that was essentially “what kind of tools do you use…
To “trust” in a business used to mean that you trusted them to be good at their jobs. A customer,…
“Magic words” are one of the most popular, powerful tropes in fiction. If you say the right words, in the…